FAQs

It's important to note that our products are made-to-order. Once an order has been placed and the production process has completed, your item(s) will be carefully prepared for shipping.

We work hard to have your order ready to ship in 3 - 5 business days or less. Your order will then be shipped either USPS or UPS and arrive to you within 4 - 6 business days as standard shipping. Upgrades to Express Shipping may be available for a small fee on certain products and should arrive in 2 business days.

Our production team will email you a Tracking Number once your item(s) have been crafted & ready for shipping. Depending on the shipping carrier, it can take up to 24 hours for the carrier to "scan" your package into the tracking system.

Please contact the shipping provider first. Depending on where you live, it is possible the package is still on it's way and will arrive shortly. If the shipping provider is unable to help, please contact our support team at support@5050bmx.com and we will see what we can find out together.

Orders over $99 that are shipping to the lower 48 states will qualify for free shipping.

Orders under $99 will have shipping calculated by weight.

Shipments to Hawaii and Alaska do not qualify for free shipping.

YES.

International orders are handled on a case by case basis. Email support@5050bmx.com and we’ll do our best to get your stuff rolling asap (contacting us before you place an order might help reduce international shipping costs as well!)

It is important to note that our products are made-to-order, as clearly stated on the product page and our return policy. Once an order has been placed and the production process has commenced, we regretfully cannot accept returns.

However, if there is any damage from shipping or if there is anything wrong with the product you have received, we would kindly ask that you take some photos and message them to us within 5 days after delivery. This will enable us to promptly address the issue and provide appropriate assistance.

We realize this return policy may not be something you are accustomed to with other large retailers and we sincerely regret any inconvenience this may cause. We always strive to be transparent about our policies during the order process. We are a small family-owned business that crafts each item carefully by hand.

Customer Support: support@5050bmx.com

SUBJECT LINE: DAMAGED ITEM

All sales are final. All sales are done in US dollars. We apologize for any inconvenience caused, we are not able to give any refunds.

Returns are discretionary upon inspection of the item(s) when we receive your package back.

Boxers / Socks / Leggings / Underwear / Face masks

We apologize, we do not exchange any boxers, socks, underwear, or face masks due to hygiene and safety.

Customer will be responsible for all shipping costs to send the item(s) back for exchange.

Please contact Customer Support to get a Return Authorization ticket. Any products that are returned without this RMA ticket will not be processed. You can send and email to Customer Support: support@5050bmx.com with a SUBJECT LINE: Exchange Request.

Shipping Address for Exchanges: